Sales Development Representative



Luster specializes in high-tech experiential activations that enable event guests, fans, and social followers, to engage with brands in truly unique ways. In 2011, we invented Hashtag Printing and today our products have been featured at over 1,500 events in 200 cities across the world, including iconic cultural experiences like the Grammy Awards, Olympics, Super Bowl, and Comic-Con International. Headquartered in Brooklyn, NY, our offices now wrap the globe in ten different countries.

With an ever-growing client list, we’re adding new team members and experiencing record company growth. We've achieved this with a highly motivated and diversely skilled crew. We’re looking for people who want to be part of something from the beginning, and help grow it into a global powerhouse.



As a Sales Development Representative (SDR) at Luster, you'll work closely with our sales team to qualify Inbound opportunities and generate sales-ready opportunities. You will act as the first point of contact between many prospects and our team of trained Account Executives. An ideal candidate can determine where there is a potential opportunity for business and qualify, convert, and assign these opportunities quickly and efficiently. This role is ideal for a self-starter who is eager to help grow the company’s lead qualification program and develop into a skilled sales professional. If you're hungry, smart, organized, and a great teammate, we want to hear from you!


  • Qualify Inbound leads through online research, discovery phone calls and email to create sales-ready leads and opportunities

  • Interact with prospects on a daily basis via telephone and email

  • Disseminate opportunities to the appropriate Account Executive using our CRM platform, educating rep as necessary about the opportunity

  • Update lead scoring and prospect interaction in our CRM to ensure efficient lead management

  • Consistently achieve qualified opportunity quotas

  • Provide closed-loop feedback to ensure continuous process optimization

  • Provide weekly accurate Calls/Meetings Booked forecasts to the sales organization and executive management

  • Demonstrate thorough knowledge of company’s sales processes, product lines and value proposition

  • Successfully manage and overcome prospect objections



  • 1-3 years experience with sales-related experience

  • Highly motivated professional with excellent interpersonal skills

  • Experience using a CRM (ideally Salesforce) to track leads and manage time efficiently

  • Strong negotiating skills and eagerness to develop these skills further

  • A curious nature about customer problems, offering solutions in a consultative manner

  • A creative and entrepreneurial mindset, always looking for ways to improve our product, sales process and overall business

  • High level of energy, drive, enthusiasm, initiative, commitment and professionalism

  • Passion for events and/or social media marketing is a plus



Luster is a truly unique company - a profitable, growing start-up that has never taken any outside investment and has no plans to exit. This allows us to optimize for the long-term success of the company. We will not burn ourselves out chasing a billion dollar exit. We will not waste time raising that next round of financing. We want to build a company that provides tons of value to our clients while providing a fulfilling, challenging and fun place to work, today and for decades to come.

Luster HQ is a laid back environment, full of hard workers that trust and rely on each other to deliver the best work possible. Everyone, regardless of role or experience is asked to think about how we can be a better company.

We pride ourselves on our transparency into how the business is run and how decisions are made. Everyone in the office should understand how they directly add value to the company, while also understanding, and learning from, the work of their colleagues.


In addition to a competitive salary, we offer an annual bonus as well as something that sets us apart from most other companies: our Share Appreciation program. This program ensures that as employees contribute to increasing the value of the company in the long-term, they are able to participate in that appreciation, in the form of a cash earn-out. There’s a lot of advantages to this program over conventional Stock Options, but we’ll save that for when you interview with us. Here’s a summary of our benefits and compensation:

  • Competitive salary

  • Annual bonus

  • Share Appreciation program

  • Health, Dental and Vision Insurance

  • Pre-tax commuter benefits

  • Pre-tax FSA accounts

  • 401k

  • Summer Fridays

  • Office snacks, Nespresso and Brooklyn Roasters coffee

  • Threes Brewing beer on tap

  • Monthly catered lunches

  • We encourage employees to take as much vacation they feel is appropriate, necessary, and/or desired. As long as goals are being met, there is no cap.

Luster is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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