Creative Director



Luster specializes in high-tech experiential activations that enable event guests, fans, and social followers, to engage with brands in truly unique ways. In 2011, we invented Hashtag Printing and today our products have been featured at over 1,500 events in 200 cities across the world, including iconic cultural experiences like the Grammy Awards, Olympics, Super Bowl, and Comic-Con International. Headquartered in Brooklyn, NY, our offices now wrap the globe in ten different countries.

With an ever-growing client list, we’re adding new team members and experiencing record company growth. We've achieved this with a highly motivated and diversely skilled crew. We’re looking for people who want to be part of something from the beginning, and help grow it into a global powerhouse.



We are looking for a business and growth-focused creative leader. The Creative Director at Luster is responsible for leading the development and execution of all creative aspects of the company, including digital, product, advertising and production. This position requires exceptional creative and brand building experience which is filtered through strong business strategy skills. The role will collaborate with all departments at the company and report to the CEO.



  • Create an exceptional user experience of our brand at all client and end-user touch points.

  • Participate in the ideation and development of our future product roadmap.

  • Create an exceptional user experience of our current and future products for all internal staff, clients, and end-users.

  • Produce innovative, bold, global marketing campaigns.

  • Manage the creative and production teams through project development, performance management, and career development,

  • Own the ROI analysis for all creative initiatives and use it to inform future business strategy.

  • Collaborate closely with engineering, sales, ops, and partnerships to help achieve their business objectives. 


  • Minimum 5 years of innovative digital design with an inspiring track record of developing leading brands.

  • Minimum 5 years experience in a creative leadership position, with some experience working full-time on the brand-side of a well-known brand.

  • Great passion for customer experience with prior success communicating a transformational story to the market.  

  • Robust product design experience.

  • Successful track record of a hiring strategy and review process that optimized for the contributions from, and growth of all direct reports.

  • Superior analytical skills, both quantitative and qualitative.

  • Strong organization skills and project management capabilities to allow for managing multiple projects, budgets, and deadlines.

  • Strong communication skills and the ability to articulate creative concepts while collaborating across teams.

  • Prior experience at a similar stage, entrepreneurial company with a deep understanding of the growth trajectory and scaling required.

  • Exquisite problem-solving skills and an insatiable desire to find ways to improve.



Luster is a truly unique company - a profitable, growing start-up that has never taken any outside investment and has no plans to exit. This allows us to optimize for the long-term success of the company. We will not burn ourselves out chasing a billion dollar exit. We will not waste time raising that next round of financing. We want to build a company that provides tons of value to our clients while providing a fulfilling, challenging and fun place to work, today and for decades to come.

Luster HQ is a laid back environment, full of hard workers that trust and rely on each other to deliver the best work possible. Everyone, regardless of role or experience is asked to think about how we can be a better company.

We pride ourselves on our transparency into how the business is run and how decisions are made. Everyone in the office should understand how they directly add value to the company, while also understanding, and learning from, the work of their colleagues.


In addition to a competitive salary, we offer an annual bonus as well as something that sets us apart from most other companies: our Share Appreciation program. This program ensures that as employees contribute to increasing the value of the company in the long-term, they are able to participate in that appreciation, in the form of a cash earn-out. There’s a lot of advantages to this program over conventional Stock Options, but we’ll save that for when you interview with us. Here’s a summary of our benefits and compensation:

  • Competitive salary

  • Annual bonus

  • Share Appreciation program

  • Health, Dental and Vision Insurance

  • Pre-tax commuter benefits

  • Pre-tax FSA accounts

  • 401K

  • Summer Fridays

  • Office snacks, Nespresso and Brooklyn Roasters coffee

  • Threes Brewing beer on tap

  • Monthly catered lunches

We encourage employees to take as much vacation they feel is appropriate, necessary, and/or desired. As long as goals are being met, there is no cap.

Luster is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




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