Client Experience Specialist

 

THE COMPANY

Luster specializes in high-tech experiential activations that enable event guests, fans, and social followers, to engage with brands in truly unique ways. In 2011, we invented Hashtag Printing and today our products have been featured at over 1,500 events in 200 cities across the world, including iconic cultural experiences like the Grammy Awards, Olympics, Super Bowl, and Comic-Con International. Headquartered in Brooklyn, NY, our offices now wrap the globe in ten different countries.

With an ever-growing client list, we’re growing our Client Experience Team adding new team members to keep up with our company growth.

THE OPERATIONS TEAM

Here at Luster our clients are at the core of everything we do.  We strive to provide an incredible client experience at every event, and the operations team is responsible for taking care of all the details that go into making that happen. The operations team is made up of the Client Experience Team, our Event Operators, and Hardware Specialists. We pride ourselves on being incredibly organized, amazing problems solvers, passionate about what we do, and always up for a good laugh.

 

THE JOB

The Client Experience Specialist is a client facing role, and you’ll have the opportunity to work with a wide variety of clients across different industries -- from fashion, to pro sports, to cloud computing, and everything in between. This role is all about maximizing the value our clients receive from our products.

Specifically, you will:

  • Own the relationship with our clients - from the kick-off call through to the event

  • Assist with activation and setup strategy to ensure that each event successfully meets client goals

  • Set and manage the project timeline, including a deliverable schedule, and a run-of-show for the live event

  • Manage and allocate resources to keep all projects within budget

  • Be the point person for various stakeholders including client, sales, creative, and onsite staff

  • Support onsite staff and troubleshoot during events

  • Create and deliver the post-event recap & analytics report

EXPERIENCE AND SKILLS

  • 2+ years of work experience

  • People driven. You must be engaging, thoughtful, sincere, and positive

  • Confident in communication skills across various channels including phone, text, and email

  • A problem solver. You have an ability to quickly prioritize tasks, troubleshoot, and stay cool under pressure

  • A talented multitasker. You are happiest juggling many projects

  • Organized! You pride yourself in your ability to keep things tidy and in order

  • A “can-do” kind of person. No task should feel too small or too challenging

  • An entrepreneur at heart. Feel a sense of ownership, and always be looking for ways to improve our product and operational processes

  • Bonus points if you have experience coordinating events and a deep understanding of social media

     

BENEFITS

  • Join a unique team building a company unlike any other. Have the opportunity to make a real impact

  • Fun and creative work environment.  We challenge ourselves to learn something new every day

  • Summer Fridays

  • Health, Dental and Vision Insurance

  • We encourage employees to take as much vacation they feel is appropriate, necessary, and/or desired. As long as goals are being met, there is no cap.

HOW TO APPLY

Use the form on this page to submit your CV. Candidates who wish to stand out are encouraged to send us a video introducing yourself. The video should be no longer than 60 seconds, so sharpen your elevator pitch and tell us why you're a great fit.  

Please send us the link to a video on the site of your choice. If you use YouTube, please do not set the video to be private (unlisted videos are fine). If we need a password to view your video, be sure to include it.

 

APPLY FOR THIS POSITION

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