Client Experience Manager
Luster specializes in high-tech experiential activations that enable event guests, fans, and social followers, to engage with brands in truly unique ways. In 2011, we invented Hashtag Printing and today our products have been featured at over 1,500 events in 200 cities across the world, including iconic cultural experiences like the Grammy Awards, Olympics, Super Bowl, and Comic-Con International. Headquartered in Brooklyn, NY, our offices now wrap the globe in ten different countries.
With an ever-growing client list, we’re adding new team members and experiencing record company growth. We've achieved this with a highly motivated and diversely skilled crew. We’re looking for people who want to be part of something from the beginning, and help grow it a global powerhouse.
THE OPERATIONS TEAM
Here at Luster our clients are at the core of everything we do. We strive to provide an incredible client experience at every event, and the operations team is responsible for taking care of all the details that go into making that happen. The operations team is made up of the Client Experience Team, our Event Operators, and Hardware Specialists. We pride ourselves on being incredibly organized, amazing problem solvers, passionate about what we do, and always up for a good laugh.
The Client Experience Manager is a client facing role, and you’ll have the opportunity to work with a wide variety of clients across different industries -- from fashion, to pro sports, to cloud computing, and everything in between. This role is all about maximizing the value our clients receive from our products.
Specifically, you will:
Own the relationship with our clients - from the kick-off call through to the event
Assist with activation and setup strategy to ensure that each event successfully meets client goals
Set and manage the project timeline, including a deliverable schedule, and a run-of-show for the live event
Manage and allocate resources to keep all projects within budget
Be the point person for various stakeholders including client, sales, creative, and onsite staff
Support onsite staff and troubleshoot during events
Create and deliver the post-event recap & analytics report
EXPERIENCE AND SKILLS
2+ years of work experience
People driven. You must be engaging, thoughtful, sincere, and positive
Confident in communication skills across various channels including phone, text, and email
A problem solver. You have an ability to quickly prioritize tasks, troubleshoot, and stay cool under pressure
A talented multitasker. You are happiest juggling many projects
Organized! You pride yourself in your ability to keep things tidy and in order
A “can-do” kind of person. No task should feel too small or too challenging
An entrepreneur at heart. Feel a sense of ownership, and always be looking for ways to improve our product and operational processes
Bonus points if you have experience coordinating events and a deep understanding of social media
Luster is a truly unique company - a profitable, growing start-up that has never taken any outside investment and has no plans to exit. This allows us to optimize for the long-term success of the company. We will not burn ourselves out chasing a billion dollar exit. We will not waste time raising that next round of financing. We want to build a company that provides tons of value to our clients while providing a fulfilling, challenging and fun place to work, today and for decades to come.
Luster HQ is a laid back environment, full of hard workers that trust and rely on each other to deliver the best work possible. Everyone, regardless of role or experience is asked to think about how we can be a better company.
We pride ourselves on our transparency into how the business is run and how decisions are made. Everyone in the office should understand how they directly add value to the company, while also understanding, and learning from, the work of their colleagues.
BENEFITS AND COMPENSATION
In addition to a competitive salary, we offer an annual bonus as well as something that sets us apart from most other companies: our Share Appreciation program. This program ensures that as employees contribute to increasing the value of the company in the long-term, they are able to participate in that appreciation, in the form of a cash earn-out. There’s a lot of advantages to this program over conventional Stock Options, but we’ll save that for when you interview with us. Here’s a summary of our benefits and compensation:
Share Appreciation program
Health, Dental and Vision Insurance
Pre-tax commuter benefits
Pre-tax FSA accounts
Office snacks, Nespresso and Brooklyn Roasters coffee
Threes Brewing beer on tap
Monthly catered lunches
We encourage employees to take as much vacation they feel is appropriate, necessary, and/or desired. As long as goals are being met, there is no cap.
HOW TO APPLY
Use the form on this page to submit your CV.
Luster is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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